• We aim to process all orders within the stipulated dates/times, however during busy sale periods, orders may be subject to delay.
• You will receive AusPost tracking information via email once your order has been dispatched.
• Delayed or missing parcel enquiries should be directed to Australia Post (please refer to your tracking information email & the Aus Post website for more information)
• Gift cards do not count towards Free Shipping Thresholds. Only physical items do.
• Parcels returned to us due to non-collection from post offices, unsuccessful delivery attempts, or refusal by the recipient will be sent back to our warehouse for processing. Please note that in these cases, the original shipping costs are non-refundable.
  

UAE Charges Please note, all goods entering the UAE will have a 5% value-added tax applied, to be paid by the consignee. This tax is mandated for imports from Australia and not set by Apéro.

Customs Charges: Payment of any duty and import tax is the responsibility of the recipient which is collected at the time of delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office. 

USA TARIFFS
We want to reassure our USA customers that, at this stage, we do not anticipate any impact from the recent introduction of tariffs on orders under $800 USD.

Our delivery partners have confirmed that, under current regulations, personal orders valued under $800 USD are exempt from import duties and tariffs when entering the United States from Australia.

That said, we’re closely monitoring the evolving trade landscape. Should any changes arise that may affect your order, we’ll be sure to keep you informed.

We truly appreciate your continued support and understanding as we navigate these developments. If you have any questions or concerns, our friendly team is always here to help — please reach out at [email protected].

Domestic Delivery Timeframes - Standard Shipping

Australia Post

• QLD – 2 business days
• NSW – 3-5 business days
• VIC - 3-5 business days
• SA – 5-7 business days
• NT – 13-14 business days
• ACT – 3-5 business daysTAS – 3-6 business days
• WA – 8-10 business days
  

Australia Wide - Standard Shipping
Orders under $200 AUD = $10.00 flat rate   |  Orders over $200 AUD = FREE

Australia Wide - Express Shipping 
$15.00 flat rate

International Shipping

United States: Standard Shipping (6-27 business days),

Orders under $250 USD - $9.99 USD Standard Shipping (6-27 business days),

Orders over $250 USD -FREE

Rest of World:

New Zealand – Standard International = $15 AUD

Rest of World –  Standard International - $25 AUD

Rest of World: Standard Shipping (6-27 business days),